The inside of a range's oven with the door wide open, the broil element across the cavity ceiling showing a split, blackened section in one loop.

Samsung range
showing C-24

Samsung shows C-24 when the temperature sensor sees the oven heating faster than it should.

(844) 875-7576

Mon–Sat, 8am–8pm

  • Oven heating
  • Bake and broil elements
  • Source: Samsung

Book a visit

Three short steps, about a minute.

or call (844) 875-7576

Before you book,
in this order.

Each step comes from Samsung's own guidance for C-24 on its ranges. Follow it to the end: the last card says whether this is a visit.

01

Take any pan, foil or tray off the vent at the back of the range top.

02

While cooking, open and close the door a few times, about 3 seconds each, to let hot air escape.

03

Or turn the oven off and leave the door open for a minute to cool it.

04

If C-24 returns with the vent clear, book a visit.

Still there?

It usually turns into bake and broil elements. Book with the code and the model number.

What not to do

C-24 does not mean the oven sensor has failed; that is C-20.

What you may
notice with it.

The range problems C-24 tends to arrive with. Answer these at the range before anyone is booked.

All problems

Where C-24 usually leads

Bake and broil elements.

Bake or broil element · low.

In Samsung's own words

This is generally caused by the vent (which is located on the back of the cooktop) being blocked or partially blocked.
Samsung support article "Samsung range or wall oven error codes" Samsung support article "Samsung range or wall oven error codes" Samsung NX60A6711SS gas range user manual DG68-01338A-09, Information codes (Samsung download center; table read from the rendered page)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Samsung's support article describes it for ranges; the NX60A6711SS gas manual lists it as "Oven vent blocked".

Samsung C-24 range repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child stirring a pot on a gas range together in a bright kitchen
For the heart of your home.

Questions
about C-24.

Can I clear C-24 myself?
Take any pan, foil or tray off the vent at the back of the range top. If it comes back, it needs a visit.
Why does C-24 show up when I use a large pot on my Samsung range?
A wide pot on the back burner can sit over the oven vent, and Samsung names a covered vent as the usual cause of C-24. Moving the pot forward or to another burner lets the oven breathe again.
Can I clear C-24 on a Samsung range without turning the oven off?
Yes. Samsung says opening and closing the door a few times for about 3 seconds each can clear it mid-cook by letting warm air out.

Back to your everyday

Still showing C-24?

Book with the code exactly as it appears, the full model number, and whether you notice any smell of gas or scorching — with a code, that is where the diagnosis begins.

(844) 875-7576 Schedule a repair