Samsung range refusing Self Clean while burners are on
Samsung shows this message when you try to start Self Clean while one or more burners or elements on top are on.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: Samsung
Book a visit
Three short steps, about a minute.
or call (844) 875-7576
Loading appointment form…
The appointment form couldn’t load. Please try again.
What Cooktop in use
actually means.
Samsung shows this message when you try to start Self Clean while one or more burners or elements on top are on. The range will not clean with the top in use.
Samsung range display
What to do when Cooktop in use shows on the rangeKind of codeMode, not a failure
Something the range was told to do, or a state it chose on purpose — a control lock, a Sabbath setting, a demo mode that lights the display but never heats, a pan warning on an induction zone. Nothing has worn out, and no part is needed.
Usually leads toNo repair
Turn every burner or element off.
Shows up asRange Self-Clean Problems
The self-clean cycle will not start, stops partway, leaves the door locked, smokes heavily, or leaves the oven dead afterward.
MakeSamsung
A Korean electronics group whose freestanding and slide-in ranges run on gas, electric and induction.
SourceSamsung support article "Samsung range or wall oven error codes"
From Samsung's range code article.
Before you book,
in this order.
Each step comes from Samsung's own guidance for Cooktop in use on its ranges. Follow it to the end: the last card says whether this is a visit.
Turn every burner or element off.
Start Self Clean again.
Cleared?
The range was set right without a new part. If the same message comes back while a burner or the oven is in use, or the range cuts out again, treat it as a new problem and book it.
What not to do
Nothing is broken; the range is blocking Self Clean on purpose.
What you may
notice with it.
The range problems Cooktop in use tends to arrive with. Answer these at the range before anyone is booked.
All problems
Range Self-Clean Problems
5 causes, cheapest first
No repair indicated
Nothing to repair.
Something the range was told to do, or a state it chose on purpose — a control lock, a Sabbath setting, a demo mode that lights the display but never heats, a pan warning on an induction zone. Nothing has worn out, and no part is needed.
Samsung
ranges.
A Korean electronics group whose freestanding and slide-in ranges run on gas, electric and induction.
Samsung range repairMore Samsung codes
All 15 Samsung codesMode, not a failure on other makes
Gas range
Open flames on top and a gas-fired oven below, all fed by one supply line behind the range and lit by igniters rather than a match.
Electric range
Coil elements or radiant elements under a smooth glass top, with an electric oven below, all running on a dedicated 240-volt circuit.
Dual-fuel range
Gas burners on top and an electric oven below, the combination most professional-style ranges use, needing both a gas line and a 240-volt circuit.
In Samsung's own words
This error can occur when attempting to start Self Clean.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. From Samsung's range code article.
Samsung Cooktop in use range repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about Cooktop in use.
Can I clear Cooktop in use myself?
All my knobs look off, yet my Samsung range still says the top is in use. Why?
Can I run the burners while my Samsung range is in Self Clean?
Back to your everyday
Still showing Cooktop in use?
Book with the code exactly as it appears, the full model number, and whether you notice any smell of gas or scorching — with a code, that is where the diagnosis begins.