The smooth black glass top of an electric range with one round zone glowing a dull orange and the zone beside it cold and dark.

AGA Elise or Mercury induction range
showing Er

Er with a number after it is the induction top's general message for an internal problem inside the appliance.

(844) 875-7576

Mon–Sat, 8am–8pm

  • Surface elements and induction
  • Surface element and glass top repair
  • Source: AGA

Book a visit

Three short steps, about a minute.

or call (844) 875-7576

Before you book,
in this order.

Each step comes from AGA's own guidance for Er on its ranges. Follow it to the end: the last card says whether this is a visit.

01

Write down the full code, including the number after Er.

02

Book a visit; the number helps the technician choose which board or coil to test.

Still there?

It usually turns into surface element and glass top repair. Book with the code and the model number.

What not to do

Er is different from E2. E2 names overheating, while Er covers internal problems the guide does not break down.

What you may
notice with it.

The range problems Er tends to arrive with. Answer these at the range before anyone is booked.

All problems

Where Er usually leads

Surface element and glass top repair.

Surface element, switch or glass top · low to moderate.

In AGA's own words

Error code Er followed by a number is displayed
AGA Elise 36 Induction Owner's Guide AGA Elise 36 Induction Owner's Guide

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Elise and Mercury induction ranges; the numbers after Er are not listed in the US owner's guides.

AGA Er range repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child stirring a pot on a gas range together in a bright kitchen
For the heart of your home.

Questions
about Er.

Can I clear Er myself?
Write down the full code, including the number after Er. If it comes back, it needs a visit.
What does the number after Er mean on my AGA Elise?
AGA's owner's guide does not explain the numbers. Pass the full code on when you book, since it narrows down what gets tested.
Can I still use the oven on my AGA Mercury while Er shows?
The code belongs to the induction top, but it signals an internal problem. It is safest to switch the range off until it has been checked.

Back to your everyday

Still showing Er?

Book with the code exactly as it appears, the full model number, and whether you notice any smell of gas or scorching — with a code, that is where the diagnosis begins.

(844) 875-7576 Schedule a repair