The control panel along the back of a slide-in range seen close, its display lit with a small padlock symbol and every burner below it dark.

Samsung range
showing C-10

C-10 shows up when you run the oven self-diagnosis in the SmartThings app and the oven starts out very cold or very hot.

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Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: Samsung

Book a visit

Three short steps, about a minute.

or call (844) 875-7576

Before you book,
in this order.

Each step comes from Samsung's own guidance for C-10 on its ranges. Follow it to the end: the last card says whether this is a visit.

01

If the oven heats normally, ignore C-10 when it appears only during the app test.

02

If C-10 appears on its own while cooking, reset the oven.

03

Book a visit if it keeps appearing outside the test.

Cleared?

The range was set right without a new part. If the same message comes back while a burner or the oven is in use, or the range cuts out again, treat it as a new problem and book it.

What not to do

C-10 during a diagnosis run does not mean the oven sensor has failed; that is C-20.

What you may
notice with it.

The range problem C-10 tends to arrive with. Answer these at the range before anyone is booked.

All problems

No repair indicated

Nothing to repair.

Something the range was told to do, or a state it chose on purpose — a control lock, a Sabbath setting, a demo mode that lights the display but never heats, a pan warning on an induction zone. Nothing has worn out, and no part is needed.

In Samsung's own words

This code can appear when you are performing self diagnosis on an oven through the SmartThings app.
Samsung support article "Samsung range or wall oven error codes" Samsung support article "Samsung range or wall oven error codes"

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Only on Samsung ranges connected to SmartThings.

Samsung C-10 range repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child stirring a pot on a gas range together in a bright kitchen
For the heart of your home.

Questions
about C-10.

Can I clear C-10 myself?
If the oven heats normally, ignore C-10 when it appears only during the app test.
Should I worry about C-10 after running a SmartThings check on my Samsung range?
Not if the oven heats normally; Samsung says the test can raise C-10 when the oven starts very hot or very cold. Run the test again with the oven at room temperature.
When does C-10 on a Samsung range need attention?
When it appears during normal cooking without any diagnosis running. Reset the oven first and book a visit if it keeps coming back.

Back to your everyday

Still showing C-10?

Book with the code exactly as it appears, the full model number, and whether you notice any smell of gas or scorching — with a code, that is where the diagnosis begins.

(844) 875-7576 Schedule a repair